About WEB Financial & Insurance Services (WEBFIS)
At WEB Financial & Insurance Services, we specialise in bespoke insurance solutions tailored for discerning individuals and successful business owners. With a sharp focus on commercial building insurance, prestige motor vehicles, and luxury homes, we provide trusted advice and hands-on claims management, ensuring peace of mind for clients who value expertise, confidentiality, and personal service. Backed by decades of experience and a commitment to excellence, we pride ourselves on delivering boutique insurance broking with the strength of a global network behind us.
A Trusted Name in Insurance Since 1999
Led by Principals and Certified Insurance Professional, Elaine Zheng-Chen, WEBFIS brings over 25 years of experience in general insurance broking. Elaine is known for her exceptional ability to handle complex claims—from preparation and submission to insurer negotiation and final settlement—ensuring optimal outcomes for every client.
Our Specialist Areas
We provide tailored solutions in:
Commercial Insurance
- Office, industrial and strata building insurance
- Professional indemnity, management liability, and
Cyber insurance - Business package
- Commercial fleet and motor vehicle insurance
Prestige & Private Client Insurance
- Luxury home and contents insurance
- High-value motor vehicles and collector cars
- Investment property portfolios
- Travel and lifestyle protection
What Sets Us Apart
- End-to-End Claims Advocacy
We don’t stop at policy placement. We walk alongside our clients through every stage of a claim, ensuring their rights are protected and outcomes are maximised. - Strong and Dynamic Support Team
WEBFIS is backed by a passionate team of young and experienced professionals who bring deep industry knowledge, strong negotiation skills, and a commitment to efficiency. Whether it’s new business placement or renewal remarketing, our team works diligently to secure the most competitive terms for our clients—even in today’s complex and fast-changing market. - Discreet and Personalised Service
We understand the needs of affluent clients and business leaders. We deliver tailored strategies with privacy, integrity, and professionalism. - Global Reach, Local Expertise
With offices in Sydney and Guangzhou, and support through our affiliation with the Resilium and Steadfast networks, we can secure coverage from over 500 specialist underwriters globally.
Awards & Industry Recognition
- Diamond Award Winner, AMP GI Distribution P/L (2011)
- Blue Award Winner, AMP Financial Planning P/L (2011)
- Top 15 Practice, Resilium (2012–2014)
- Business Achievement Award, St George Community by MP Mark Coure (2016)
- Silver Award Status, Resilium Insurance Broking (2016–2024)
- Finalist in the Prestigious Industry Leadership Award by GAIA (2024)